Tuesday, December 25, 2007

Warning:Car Park Next to Amcorp Mall (Malaysia)

Dear friends,

I would like to share my unpleasant experience being sexually harassed
yesterday & would appreciate your help to spread the words to warn your
friends & family. For privacy & security, please omit my e-mail address
while doing so, thanks.

I parked my car at the opposite the Taman Jaya LRT station (next to
Amcorp
Mall, RM3 per entrance) in the morning & paid for my car to be washed. I
was too upset that I have forgotten the car park management name, if not
mistaken, it should be Legean (or something similar) Management.

Upon collecting my car in the afternoon around 3pm, I was greeted by a
young Indian male who could barely speak English or BM. It was raining
heavily then hence I agreed to be escorted to my car by him with an
umbrella. During the less then 50 meters walk next to him, he hugged my
shoulder making me feel uneasy, I tried moving my body away & quickly
ran
to my car which he followed.

I jumped into my car quickly, attempting to close the door but he
stopped
me. He kept saying "Wait". & when I was seated at the driver's seat, he
threw him body across me & started searching for something below the
carpet
of the passenger's seat next to me. You can imagine how much body
contact
there was in between my steering wheel & my body. I kept saying "Stop",
"Tak Mau" & god knows what other words to try to stop him.
Unfortunately,
he did not, he continued his search with half of his body on my lap, &
left
arm rubbing my breasts.

He then took out a piece of clothe & started wiping the interior of my
car.
For obvious reason his favourite spots seemed to be my gear box & the
dashboard in front of the passenger's seat. I continued to yell at him
to
stop & at the same time pushing him away, his response was still "Wait".
After some attempts, I finally managed to push & kick him out of the
door.
That was the time I noticed he was having a hard on & he actually had a
smile on his face.

With no further delay, I locked my car door, zoomed off the carpark &
preceded to the entrance booth to place a complaint. There was an Indian
lady manning the booth. I repeated the incident to her & told her I
would
like file a complaint to the management. Unsurprisingly, she mentioned
that
her boss was not around, she apologized that the Indian male is new from
India & asked me to forget about the whole incident.. Being new doesn't
give him the right to harass other woman. Hence, I pressed further,
demanding her to call her boss so I could speak to him.

Instead of calling her boss, she called the same Indian male who
attended
to me, he came & both of them attempted further to apologise to me &
tried
convincing me to drop my complaint as it will never happen again. As
they
were doing so, there were cars, queuing behind me waiting to enter the
carpark. I offered to move into the carpark so I will not block others'
way, she had the gut to tell me that I will have to pay for the parking
in
order to get it. I refused to & finally after some heated argument &
also
dissatisfaction from the cars behind, I was let in to the carpark.

After entering the carpark, I came out from the car to continue the
conversation & I was given the boss' number to call - Samy (016
3903438), I
attempted several times but this number was out of service. I then
called
the complaint & inquiry number pinned on the booth (019 3267104), again,
I
could not get connected. What is the point of displaying a designated
number for complaint when the line is not functioning, it shows how
insincere is an organization in handling customers feedback.

I insisted for another number to call which I was reluctantly given (016
6959731) & it finally went through. Another Indian male, Khartik picked
up
the phone whom I repeated the incident again. After much discussion, he
agreed to meet me at the booth. All these were done with me standing in
the
pouring rain, the Indian lady nicely in the entrance booth & the India
male
nicely under an umbrella. If I had not request for an umbrella, I will
be
left drench & wet standing under the rain.

When Khartik arrived, again, I repeated my story to him & again, he
apologized & tried to persuade me drop the matter as the staff is new
from
India . I pointed straight to their face that this is a lame excuse,
especially when the Indian male has shown obvious arousal response
following his action & he actually had a smile on his face after I
pushed &
kicked him.

Upon my resistance, Khartik informed that the Indian male will be
dismissed
as he feels very ashamed of his action towards their customer. At the
same
time he raised his voice to reprimand the Indian male in Tamil. I am
unsure
if this will indeed be done but I doubt I will ever want to return to
the
car park to find out. By dismissing the Indian male does not justify the
harassment, humiliation & hassles but Khartik mentioned there is nothing
else he can do.

It is very disheartening that unless a female is physically injured or
rapped, she will not be taken seriously. & the sad thing is, most female
friends that I know, including myself have experienced sexual harassment
numerous times in their lifetime. & many chose to walk away, thinking
that
it is pointless or too troublesome to pursue further. In addition, many
organizations are very poor in handling customer distress, pinned up the
complaint hotline just for the sake of display & always attempt to rush
complainants away, hoping they will shut up & leave.

I am working towards highlighting this matter to the press. At the same
time, please do alert your friends & family to be careful when parking
at
this particular car park & never to use the car wash service there

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